Refund Policy

Refund window

You can ask for a refund within 14 days of purchase, whatever the reason. We would rather you try the free trial first so you know the plug-in works in your workflow, but the refund window applies either way.

How to request one

1. Use the contact form, choose "Billing and refunds" and include your order number (Dashboard > Orders).
2. We confirm by email. Refunds go back to the original payment method; timing depends on your bank.
3. When an order is refunded in full, its license is revoked and the devices are deactivated at their next check.

Details

• Partial refunds do not revoke a license unless we tell you so.
• There are no subscriptions, so there is nothing to cancel and nothing renews automatically.
• If a plug-in does not work as described on this website on a supported system, we will help you first, and refund you if we cannot solve it - even after the refund window.
• Nothing here limits your statutory consumer rights.