Refund Policy

Refund window

You can ask for a refund only within 2 hours after your payment, whatever the reason. After 2 hours there is no refund: we do not refund a payment once this time has passed.

The time you send your request counts, not the time we answer it. We would rather you try the free trial first, so you know the plug-in works in your workflow before you pay.

How to request one

1. Use the contact form, choose "Billing and refunds" and include your order number (Dashboard > Orders). Send it before the 2 hours are over.
2. We confirm by email. Refunds go back to the original payment method; timing depends on your bank.
3. When an order is refunded in full, its license is revoked and the devices are deactivated at their next check.

Details

• Partial refunds do not revoke a license unless we tell you so.
• There are no subscriptions, so there is nothing to cancel and nothing renews automatically.
• If a plug-in does not work as described on this website on a supported system, we will help you first, and refund you if we cannot solve it - even after the refund window.
• Nothing here limits your statutory consumer rights.